These terms describe how booking a stay on this website works, as the resort's booking system does it today.
Prices
Prices are in Indonesian rupiah (IDR). The resort's booking system prices each bungalow for your dates, your party and the rate plan you choose, and the price shown at checkout is the price of your stay.
A price shown before you pick dates is where that bungalow's prices start; the price of your stay is the one shown once your dates are chosen. What each rate includes is described with its rate plan.
Availability shown on the website is not a reservation: a bungalow is held for you only once you complete the checkout.
Your deposit
When you book, you pay part of your stay online as a deposit. The share depends on the rate plan you choose and is shown before you pay; on some plans the whole stay is paid at booking.
Deposits are paid by QRIS or by card, on the hosted page of the resort's payment provider, DOKU.
Holding your bungalows
When you complete the checkout, your bungalows are held for two hours while you pay the deposit. The payment page shows the time by which it must be paid, in the resort's time zone (WITA, UTC+8).
If the deposit has not arrived by then, the bungalows are released automatically and go back on sale, and nothing is owed.
Your booking is confirmed when the payment provider confirms your payment to the resort, not when you return from the payment page. You then receive a confirmation email with your reservation codes.
The rest of your stay
Whatever is left after the deposit is paid at the resort, together with anything you add during your stay.
Changes and cancellation
Your rate plan sets the cancellation terms of your stay. The plans on sale and their terms are listed on the cancellation policy page.
To change or cancel a booking, contact us at theclifftogean@gmail.com or on WhatsApp at +62 822 3649 1077 with your reservation code (RES-…). A change of dates depends on what is still available.
Manage my booking
Your stay can be looked up on Manage my booking with a reservation code (RES-…) and the surname of the guest who booked. The booking reference that starts with BK- identifies your payment and is not accepted there.
Contact
The Cliff Dive Resort, Malenge Island, Togean Islands, Central Sulawesi, Indonesia. Email theclifftogean@gmail.com, WhatsApp +62 822 3649 1077.
